Direct Reports: (7) Case Managers, Program Coordinator, and Program Interns

Reporting to the Director of Programs (DP), the Assistant Director of Programs (ADP) is an integral member of organization and the Programs Team. The ADP will assist and support the DP in the oversight, management, and coordination of all organization wide programmatic activities. The ADP will provide leadership and oversight to ensure the delivery of quality services to families and the advancement of Hildebrand’s overall goals and objectives. The ADP must communicate effectively with colleagues, Director of Programs and other senior managers to ensure ongoing functioning of daily emergency shelter program operations.

The primary function of the Assistant Director of Programs is to oversee all aspects of Hildebrand’s Emergency Shelter. The ADP is responsible for the implementation of consistent, effective, and intensive interventions to support families in obtaining permanent housing and achieving self-sufficiency. The ADP will develop policies and tools to assist the programs team in achieving goals related to housing and barrier reduction. The ADP is responsible for training and motivating staff members, creating innovative programming that includes intensive case management services to ensure families are addressing barriers to self-sufficiency and accessing safe, affordable housing as quickly as possible.

Program Planning & Implementation
  • Oversee the day-to-day operations of the organization’s Emergency Shelter program.
  • Monitor programs for content, quality assurance, service delivery, equality, and procedural consistency.
  • Maintain an environment that fosters communication and collaboration and allows staff and families to feel safe in their environment.
  • Develop, create and implement innovative, productive, and supportive programming using a trauma informed model that meets the needs of the families and contributes to the overall milieu.
  • Plan and co-facilitate regular Program Team Meetings and participate in monthly meetings with all Congregate Team Members.
  • Monitor programs for content, quality assurance, service delivery, equality, and procedural consistency.
  • Participate in recommending and implementing ongoing quality improvement initiatives.
  • Conduct regular client file audits and follow up to ensure timely response by staff to address areas of improvement.
  • Facilitate the assessment of family needs, the implementation of self-sufficiency plans and the education and advocacy of life skills and housing placement to achieve organizational goals.
  • Review incident reports, shift logs, program violations and other reports to determine what systemic or operational concerns are present and take appropriate steps to address them.
  • Demonstrate leadership by promoting a positive working environment with transparent communication, inclusive planning and shared vision.
  • Develop and implement written procedures to provide for the smooth running of day-to-day operations, the maintenance of the residence and equipment.
  • Ensure that all residential activities are documented in a timely and thorough manner and ensure that client confidentiality is protected.
  • Identify opportunities and make recommendations to improve services and promote client success.
  • Ensure consistent support and ongoing programming in conjunction with the Director of Programs.
  • Manage On-Call schedule rotation, binders and cell phones (this position does not require participating in the on-call rotation, but does provide back-up support as needed or when emergent issues arise).


  • Provide statistical and programmatic information needed by the DP for ensuring timely billing of all contracts.
  • Interacts with Department of Housing and Community Development (DHCD) an ensure compliance with EA Scope of services.
  • Maintain accurate reporting in state required client information management system (currently HMIS/ETO/ASIST).
  • Provide ongoing input into the development and implementation of a cohesive reporting system. Ensure that program staff accurately captures both qualitative and quantitative programmatic and clinical data.
  • Represent the organization and the program effectively both internally and externally as requested.
  • Prepare necessary data and provide information that may be necessary to develop reports.
  • Interface effectively with the Program Coordinator to track agency compliance with required documentation and data collection efforts.


  • As a member of the Programs Management Team, the ADP will supervise, develop, motivate and lead in partnership with the strategic direction of the organization.
  • Follow all fiscal and accounting policies and procedures as established by the Finance Department.
  • Ensure that payroll and other reporting requirements are met in a timely manner.
  • Assist in budget creation and ongoing management process.
  • Recruit, hire, train, supervise, support and evaluate direct reports.
  • Assist in the development and implementation of procedures and policies to ensure contractual compliance and consistent program delivery across all participants.
  • Participate in regular program evaluations to ensure that all programs are in compliance with contractual and/or funding obligations including evaluating program outcomes and measuring achievement of programmatic performance standards as directed.
  • Participate in regularly scheduled meetings with the Operations Department to promote clear and effective communication and collaboration.
  • Ensure that Case Managers proactively address identified areas of concern with clients and develop plans to assist families in engaging with Hildebrand policies and procedures.
  • Participate in supervision, meetings, workshops and trainings as assigned and participate in activities designed to increase skill in related areas.


  • Bachelors degree in Social Work, Management, Public Administration, Public Health, or related field and 5-7 years progressive management and supervisory experience in a human service environment. Masters Degree preferred.
  • Experience in a congregate, milieu based treatment setting.
  • Excellent verbal and written communications skills.
  • Experience in the creation, implementation, evaluation, and management of programs including managing multiple program locations.
  • Must have demonstrated leadership experience, particularly in building and fostering teamwork.
  • Experience and ability in developing and maintaining partnerships and relationships with a variety of agencies and people.
  • Proven ability to collaborate effectively with others and work as a member of a team.
  • Proven ability to successfully manage several projects simultaneously; must also be a proven strategic thinker and problem solver.
  • Demonstrated commitment to use innovative ideas in order to address and meet needs of families experiencing homelessness
  • Experience working with people from broadly diverse ethnic, social and cultural backgrounds.
  • Proficient in the use of Microsoft Office software including Excel, and must possess strong computer skills.


  • Previous experience as an administrator in a housing/homeless service environment.
  • Experience working with families experiencing homelessness.
  • Experience with governmental contracts is ideal.
  • Ability to speak a second language a plus.
  • ETO experience a plus.


  • This is a full-time position requiring on-call support and availability during non-traditional office hours and during times of crisis or natural disasters.
  • As with all Hildebrand staff positions, a CORI check is required.
  • As with all Hildebrand staff positions, there is a 90-Day evaluation period.
  • A competitive salary and benefits are offered.
  • Job description subject to change for organizational development or personal growth purposes.
Hildebrand Family Self-Help Center, Inc. is an Equal Employment Opportunity Employer.



614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.