TITLE: ASSISTANT DIRECTOR OF PROGRAMS, FAMILY ADVOCACY & SUPPORT TEAMSTATUS: NON-EXEMPT
REPORTS TO: DIRECTOR OF PROGRANS
The Assistant Director of Programs will join one of the largest providers of services to families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is a rapidly growing independent 501(c)(3) nonprofit organization that serves 300 homeless families each year through shelter, permanent housing and stabilization support. The Assistant Director of Programs will be a member of the programs team in an organization of 60+ employees, and $6 million budget (in FY’17). Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings in Boston and Cambridge with 11 units of housing. Our vision is that every family has a home, and in this pursuit, the organization seeks a creative, energetic, and efficient professional who will help assist the Program Department with data management, recognizing and filling gaps, creative problem solving, and in-kind donation management. The Assistant Director of Programs will also oversee the management of the intake schedule for scattered site and congregate shelter. Shelter programs are funded by DHCD and the incumbent will be responsible to ensure adherence to the standards and scope of services for program management.
Reporting to the Director of Programs, the Assistant Director of Programs is an integral part of the Program Department Team, and is responsible for assisting in the oversight, management, and coordination all agency-wide programmatic activities to ensure the delivery of quality services to clients and the advancement of the agency’s overall goals and objectives. The ADP must communicate effectively with the Director of Programs and other senior managers to ensure ongoing functioning of daily program operations.
Program Planning & Implementation
- Oversee the day-to-day operations of the Agency’s programs.
- Monitor programs for content, quality assurance, service delivery, equality, and procedural consistency.
- Participate in recommending and implementing ongoing quality improvement initiatives.
- Participate in regular chart audits to monitor clinical appropriateness of staff interventions. Follow up on chart audit reports to ensure timely response by staff to address identified deficiencies.
- Develop and implement systems to receive and incorporate client feedback.
- Ensure resident rights are upheld. May act as Hearings Officer for Resident complaints.
- Facilitate the assessment of family needs, the planning of the self-sufficiency plans and the education and advocacy of life skills and housing placement to achieve agency goals.
- Responsible for development and facilitation of meaningful workshops for clients and ongoing training opportunities for program staff members.
- Ensures all program and facility standards are met through ongoing monitoring and assessments/communication with Facilities Team.
- Perform other duties as assigned.
- Provide numerical statistical and any program information needed by the DP for ensuring timely billing of all contracts.
- Provide ongoing input into the development and implementation of a cohesive reporting system that ensures program staff accurately captures both qualitative and quantitative
- programmatic and clinical data.
- Represent the agency and the program effectively both internally and externally as requested.
- Prepare necessary reports and provide information which may be necessary to develop reports.
- Interface effectively with the Program Manager to track agency compliance with required documentation and data collection efforts; including HMIS/ETO system.
- Follow all fiscal and accounting policies and procedures as established by the Finance Department.
- Ensure that payroll and other reporting requirements are met in a timely manner
- Assist in budget creation and management process.
- Co-facilitate monthly Program Meeting with ADP, Congregate Program, for Case Managers, Program Support Staff & Supervisors.
- Responsible for recruiting, hiring, training, supervising and evaluating all direct reports.
- Assist in the development and oversee the implementation of procedures and policies to ensure contractual compliance.
- Participate in regular program evaluations to ensure that all programs are in compliance with contractual and/or funding obligations including evaluating programs’ outcomes and measuring achievement of programmatic performance standards as directed.
- Participate in supervision, meetings, workshops and trainings as assigned and participate in activities designed to increase skill in related areas.
- Master’s degree in Social Work, Counseling Psychology, or Education with a counseling Psychology focus. LISCW, LCSW, LMHC or Ed.D. preferred.
- 5 - 7 years progressive management and supervisory experience in a human service environment.
- Experience working with homeless families.
- Excellent verbal and written communications skills.
- Experience in creation, implementation, evaluation, and management of programs including managing multiple program locations.
- Experience developing, facilitating, and coordination educational workshops a plus.
- Must be able to creatively problem solve and be comfortable working in a fast-paced environment.
- Demonstrated leadership experience, particularly in building and fostering teamwork.
- Experience and ability in developing and maintaining partnerships and relationships with a variety of agencies and people.
- Proven ability to successfully manage several projects simultaneously. Must also be a proven strategic thinker and problem solver.
- A demonstrated commitment to meeting the needs of homeless families in innovative ways.
- Experience working with a wide range of people from broadly diverse ethnic, social and cultural backgrounds.
- Proficient in the use of Microsoft Office software and strong computer skills.
- Previous experience as an administrator in a housing/homeless service environment.
- Ability to speak a second language a plus.
- This is a full-time position requiring 40 hours per week and occasional on-call support during times of crisis or natural disasters.
- As with all Hildebrand staff positions, a CORI check is required