TITLE: Director of Programs

REPORTS TO: Chief Executive Officer
DIRECT REPORTS: Deputy Director of Programs, Program Manager, Mental Health Clinician, Housing Search and Stabilization Manager, Property Manager and Tenant Support Specialist
OTHER KEY RELATIONSHIPS: CFO, Director of Development

Our vision is that every family has a home. Hildebrand seeks an experienced program leader who will oversee all program areas, program development, service delivery, and outcome measurement activities. The Director of Programs is expected to work with the CEO to advance the organizations’ strategic goals in pursuit of its vision for the community.

The DP will join one of the largest service providers for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities that lead to the placement of over 60 families each year into permanent housing.

The DP will be a member of a five member senior management team in an organization of 70 employees, and an operating budget of $6.5M in FY’19. The organization has grown rapidly in the past few years, having increased revenue 50% and staff by 108% since FY’13 due to expansion of congregate living programs and permanent housing.


This is a position for a highly motivated, energetic person with strong leadership skills who enjoys growing and building programs. This person will drive new program and staff development, outcome measurement, and carefully monitor the progress toward those efforts. The DP will be someone who is excited about the opportunity to make a signification contribution to a growing organization that serves the most vulnerable families in the community.

The DP will oversee prevention and intervention programs and activities related to stabilization, services and partnerships that address budgeting and income; language, education, employment; housing search; health and wellness; and family/community supports systems. The DP will report to the Chief Executive Officer, and join a six member senior management team that is excited about expanding its capacity to address the barriers to ending homelessness. The Director of Programs (DP) will join a highly collaborative organization, and directly supervise 5 managers that support the primary functions of the department, and oversee a staff of 57 employees, as well as direct the services delivered to families, and manage the resources that support them. The DP evaluates program outcomes, and expected to have a vision for program development and strategies for reducing barriers to self-sufficiency.

Leadership and Management
The Director of Programs has overall responsibility for all direct care staff, their supervisors as well as program administrative/support staff. The DP is expected to attract, retain, train, supervise, coach, and be committed to the professional development of his/her staff. Hold self and others accountable for high quality work, and achievement of goals.

Sustain organization culture, uphold its values and draw connections between them and day to day operations such that employees understand how their work contributes to their advancement. Provide intra and inter-team communication. Work with staff across the organization to ensure high quality project management.

Recommend timelines, process and resources necessary to achieve program goals.

Create and monitor systems of accountability. Support, evaluate and direct the activities of the department. Develop work performance goals related to expected client outcomes for:
  • Emergency Shelter
  • Permanent Housing
  • Stabilization Services
  • Client Education & Training

As a thought leader, conceptualize new approaches to service delivery, and share industry best practices with colleagues, and contribute to program redesign plans as needed.

Monitor scope of services requirements of DHCD contract, and ensure compliance with targets and expected deliverables.

Prepare grant reports (finance and otherwise) for review by CEO or designees so that timely and accurate reporting occurs.

Ensure that all programs have the needed human resources, materials, and facility requirements necessary for delivering appropriate client services.

Participate in planning and implementing agency wide initiatives including but not limited to grant writing, special events, the web site, social media, newsletter, annual report etc.

Outcome Measurements
Develop and implement procedures for monitoring the quality and quantity of the services being delivered for adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables.

Monitor and report monthly on program outcomes. Analyze and modify interventions as necessary to ensure Hildebrand achieves desired impact on barrier reduction and long term self-sufficiency goals.

External Relationships
Build external relationships, collaborations and partnerships with other organizations in order to broaden services for families.

Manage relationships with key funders and partner organizations. Suggest targets of new relationships to CEO.

Support the fund development efforts through site visits, program presentations, events, participation in grant writing, etc.

Develop and implement policies that ensure clients receive services as defined by the scope of services to be delivered in government contracts and other grants, and as otherwise required by the organization.

Financial Management:
Develop and monitor the program budget. Monitor budget, and program expenditures.

Meet regularly with CFO and CEO to review contract expenditures and ensure appropriate allocation of resources.

Provide information to the finance department that is necessary for ensuring timely billing of all contracts and interactions with contractors.

Represent the organization as requested or required.

All other duties as assigned.

  • Master’s degree in Public Administration, Health, Social Work, Human Services Management, or related field. 7-10 years progressive management experience in a non-profit service environment. Additional credentials a plus (e.g. LICSW, Ph.D.)
  • Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and best practices.
  • Entrepreneurial spirit, with experience with building programs and collaborations. Prefer experience in the creation, implementation, evaluation, and management of programs for underserved communities. Innovative and creative. Practical knowledge of the effects of trauma, social injustice and persistent poverty and enjoys building programs that help individuals and/or families gain pathways out. Understanding of homelessness and housing systems a plus.
  • Player/coach, effective at delegation, and holding self and others accountable. Must be organized and have excellent verbal and written communications skills. Ability to persuade others.
  • Ability to create and implement systems throughout the service delivery system and multiple locations.
  • Experience with government contracts, contract management and compliance
  • Sense of humor. Ability to motivate and build relationships and partnerships at all levels, both internal and external.
  • Must be a proven strategic thinker, problem solver, and able to manage multiple priorities.
  • Experience working with a wide range of people from diverse ethnic, social and cultural backgrounds.
  • Proficient in the use of Microsoft Office.
  • This is a full-time position requiring 40 hours per week.
  • As with all Hildebrand staff positions, a CORI check is required.
  • As with all Hildebrand staff positions, there is a 90-Day evaluation period.
  • A competitive salary and benefits are offered.
  • Job description subject to change for organizational development or personal growth purposes.
Hildebrand is a diverse workplace, and proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
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*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.