Our vision is that every family has a home.
The Housing Search Coordinator (HSC) will join one of the largest providers of services for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless families each year, providing shelter, permanent housing, and stabilization programs. Hildebrand operates over 135 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 20 units of housing. The organization impacts homelessness through intervention, training and prevention activities that lead to the placement of over 60 families each year into permanent housing.
A key member of the case management and housing search team, the Housing Search Coordinator(HSC) will provide a centralized support for scattered site case management and housing search for congregate and scattered sites. The HSC supports case management of clients in Hildebrand’s Emergency Shelter program with intake into shelter, document collection and tracking, client file organization, and completion and submission of Home Base packers, SRI, and housing applications. The HSC provides support in the identification of available properties for lease by ensuring clients are aware of properties available and tracking what properties are searched, the facilitation and tracking of housing applications, helps identify and prepare families for Hildebrand’s permanent housing portfolio.
It is critical to have an understanding of affordable housing, housing applications, Home Base, LTWH vouchers, housing documentation and paperwork needed, housing regulatory compliance, annual income recertification, resident interaction, and tenancy.
- Conduct the initial placement and intake interview of referred families. Gather all necessary pre-placement follow-up to include documentation. Review all pertinent program documents with families; thoroughly explain program expectations and all related rules and requirements.
- Review all pertinent program documents with families; thoroughly explain program expectations and all related rules and requirements. Provide a mechanism for translation as needed to ensure the family’s understanding and willingness to comply.
- Centralize housing search, document collection and tracking for scattered site properties, and submission of Home Base, SRI and housing applications.
- Help families apply for short- and long-term subsidies (like HomeBASE, Section 8, and PSH).
- Maintain up to date case records for each family including but not limited to weekly progress notes, summaries, correspondence, letters and other appropriate materials. Maintain accurate daily logs records, monthly outcome reports, and files for each client.
- Track housing opportunities as provided by the Associate Director of Housing Search and Stabilization, and track what properties clients search and move into.
- Recertify all 20 permanent housing families on an annual basis.
- In conjunction with Chief Program Officer and Associate Director of Housing and Stabilization, develop and implement comprehensive data collection and reporting for housing progress.
- Maintain an up-to-date database of housing authorities that are accepting applications
- Maintain electronic copies of current universal applications
- Communicate with case managers to understand the family’s housing priorities, including but not limited to unit location, size, and rent, as well as understand each family’s personal experiences, strengths, and achievements to help better match with landlords.
- Help facilitate Housing Support Sessions for clients and assist in filling out applications, prepares client(s) for housing interviews and landlord interaction, etc.
- Track client participation in workshops.
- Participate in meetings, workshops and training's as assigned and participate in activities designed to increase skill in related areas.
- Highly organized and detail oriented
- An understanding of and empathy for those currently experiencing homelessness.
- Knowledge of the Massachusetts housing market and areas outside of Greater Boston
- Detailed understanding of Massachusetts benefit programs, state and federally funding housing programs, private housing developments and the social service network
- Ability to work effectively with individuals from a wide range of ethnic and social backgrounds is critical.
- Comfortability interacting with individuals at all levels of the organization as well as clients and tenants.
- Self-motivated, self-directed individual with excellent organization skills
- Must be computer literate, familiar with MS Office and competent to utilize a variety of software programs necessary for reporting requirements
- Strong communication skills, verbally and in writing
- Strong relationship-building skills
- Ability to ambulate stairs unassisted
- Must be able to lift up to 50 lbs.
- Bilingual in Spanish or Haitian Creole is plus
- B.A. preferred
Equal Employment Opportunity Employer