Program Coordinator

TITLE:  PROGRAM COORDINATOR                             
STATUS: Non-Exempt, Full-Time                                 
REPORTS TO: Chief Program Officer

ABOUT THE ORGANIZATION:                                             
Our vision is that every family has a home. 

The Program Coordinator will join one of the largest service providers for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities that lead to the placement of over 60 families each year into permanent housing. 

Hildebrand is an organization of 70 employees, and an operating budget of $6.5M in FY’19. The organization has grown rapidly in the past few years-- with increased revenue 50%, and staff over 108% since FY’13 due to expansion of congregate living programs and permanent housing. 

SUMMARY:                                                                       
The Program Coordinator is an integral part of the Programs Team, and is responsible for reporting, data management including but not limited to collecting, aggregating and evaluating program metrics; providing administrative support for the programs team and playing a key role in special projects as they relate to program activities. The Program Coordinator will take a leadership role within the Programs Department; helping to identify needs, improve systems and support the overall department.

RESPONSIBILITIES:

Data Management and Reporting
  • Manage administrative aspects of the intake & exit process for shelter clients; including HMIS data management, record keeping and placement team schedule.                               
  • Evaluate, revise and update HMIS assessment as required. Manage all client data in HMIS                                             
  • Manage hard-copy closed file storage in compliance with audit requirements.                                                                 
  • Compile and submit weekly reports in accordance with Hildebrand and DHCD requirements.                             
  • Responsible for aggregating and submitting program data collected weekly, monthly, and annual internal and external reports.

Program Support                                                                
  • Work collaboratively Programs Team to manage online/offline units.                                                             
  • Participate in the intake rotation for greeting/orienting new families to Scattered Site Program.                                       
  • Organize and track program key distribution.                   
  • Provide administrative and planning support for program activities.                                                                               
  • Facilitate planning for client holiday events and activities.     
  • In conjunction with the Development Department, build relationships with external partners to solicit in-kind donations; example: Birthday Wishes, Cradles to Crayons, etc.                                                                   
  • Responsible for aggregating program data collected monthly/annually                                                             
  • Participate in meetings, workshops and trainings as assigned and participate in activities designed to increase skills in related areas
REQUIREMENTS:                                                           
  • Bachelors Degree preferred.                                                   
  • At least 4 years of experience in an office environment. Nonprofit office experience preferred.                             
  • Experience preparing and manipulating data with excel and aggregating data.                                                             
  • Experience with data reporting and data systems.               
  • Ability to prioritize tasks effectively and to manage multiple projects.                                                                                 
  • Possesses excellent communication and interpersonal relationship skills in order to collaborate effectively with staff members, general public, and representatives of other organizations.                                                  
  • Computer knowledge and proficiency required including Microsoft Office applications, including Word, Excel, Access, Power Point and Outlook.                                       
  • Strong attention to detail.                                         
  • Knowledge of office support functions including spreadsheets, filing, telephone etiquette, and data entry.

APPLY NOW




Chief Program Officer

TITLE: Chief Program Officer(CPO)                                   
STATUS: Exempt, Full-Time
REPORTS TO: Chief Executive Officer          

ABOUT THE ORGANIZATION:
Our vision is that every family has a home.

The CPO will join one of the largest service providers for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities that lead to the placement of over 60 families each year into permanent housing.
Hildebrand is an organization of 70 employees, and an operating budget of $6.5M in FY’19. The organization has grown rapidly in the past few years-- with increased revenue 50%, and staff over 108% since FY’13 due to expansion of congregate living programs and permanent housing.

POSITION SUMMARY:
This is a position for a highly motivated, energetic person with strong leadership skills who enjoys growing and building programs. This person will drive new program and staff development, outcome measurement, and carefully monitor the progress toward those efforts. The CPO will be someone who is excited about the opportunity to make a signification contribution to a growing organization that serves the most vulnerable families in the community.
The CPO will oversee prevention and intervention programs and activities related to stabilization, services and partnerships that address budgeting and income; language, education, employment; housing search; health and wellness; and family/community supports systems. The CPO will report to the Chief Executive Officer, and join a six member senior management team that is excited about expanding its capacity to address the barriers to ending homelessness. The Chief Program Officer (CPO) will join a highly collaborative organization, and directly supervise 5 managers that support the primary functions of the department, and oversee a staff of 57 employees, as well as direct the services delivered to families, and manage the resources that support them. The CPO evaluates program outcomes, and expected to have a vision for program development and strategies for reducing barriers to self-sufficiency.

AREAS OF RESPONSIBILITY:
Leadership and Management
  • The Chief Program Officer has overall responsibility for all direct care staff, their supervisors as well as program administrative/support staff.
  • The CPO is expected to attract, retain, train, supervise, coach, and be committed to the professional development of his/her staff. Hold self and others accountable for high quality work, and achievement of goals.
  • Develop work performance goals related to expected client outcomes for: Emergency Shelter, Stabilization Services, and Client Education & Training                                                                                                                                       
  • Monitor scope of services requirements of DHCD contract, and ensure compliance with targets and expected deliverables.
  • Prepare grant reports (finance and otherwise) for review by CEO or designees so that timely and accurate reporting occurs.
Outcome Measurements
  • Develop and implement procedures for monitoring the quality and quantity of the services being delivered for adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables.
  • Monitor and report monthly on program outcomes. Analyze and modify interventions as necessary to ensure Hildebrand achieves desired impact on barrier reduction and long term self-sufficiency goals.
External Relationships
  • Build external relationships, collaborations and partnerships with other organizations in order to broaden services for families.
  • Manage relationships with key funders and partner organizations. Suggest targets of new relationships to CEO.
  • Support the fund development efforts through site visits, program presentations, events, participation in grant writing, etc.
  • Develop and implement policies that ensure clients receive services as defined by the scope of services to be delivered in government contracts and other grants, and as otherwise required by the organization.
Financial Management:
  • Develop and monitor the program budget. Monitor budget, and program expenditures.
  • Meet regularly with CFO and CEO to review contract expenditures and ensure appropriate allocation of resources.
  • Provide information to the finance department that is necessary for ensuring timely billing of all contracts and interactions with contractors.

REQUIREMENTS:
  • Master’s degree in Public Administration, Health, Social Work, Human Services Management, or related field, additional credentials a plus (e.g. LICSW, Ph.D.)
  • 8-10 years progressive management experience in a non-profit service environment.
  • Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and best practices.
  • Entrepreneurial spirit, with experience with building programs and collaborations. Prefer experience in the creation, implementation, evaluation, and management of programs for underserved communities.
  • Innovative and creative.
  • Practical knowledge of the effects of trauma, social injustice and persistent poverty and enjoys building programs that help individuals and/or families gain pathways out. Understanding of homelessness and housing systems a plus.
  • Player/coach, effective at delegation, and holding self and others accountable.
  • Must be organized and have excellent verbal and written communications skills. Ability to persuade others.
  • Ability to create and implement systems throughout the service delivery system and multiple locations.
  • Experience with government contracts, contract management and compliance
  • Ability to motivate and build relationships and partnerships at all levels, both internal and external.
  • Must be a proven strategic thinker, problem solver, and able to manage multiple priorities.
  • Experience working with a wide range of people from diverse ethnic, social and cultural backgrounds.
  • Proficient in the use of Microsoft Office.
  • Ability to function as an effective change agent, bringing people along to create organizational improvement
  • Adept at conceptualizing and creating processes and procedures for prioritizing and evaluating options in services and budgets
  • Ability to find common ground and craft creative solutions when negotiating with partners, contractors and stakeholders

APPLY NOW

30th Anniversary

THANK YOU FOR JOINING US! 

On Wednesday, October 10, 2018 we celebrated our 30th anniversary of housing homeless families in Metro Boston

Where we honored our founder Reverend Dr. LeRoy Attles formerly of Saint Paul AME Church


at the historic Cambridge MultiCultural Arts Center


We had live music, delicious hors d’oeuvres, dancing and more to help us 
celebrate the long support of our fantastic neighbors and friends, the beautiful strength of our diversity, the journey of our families and the many miles we still have to travel until we satisfy our vision: that every family has a home.

Check out some of our pictures on Facebook.



THANK YOU TO OUR SPONSORS
CT Logo Stacked RGB1 01 | 
Clifford and Kym Long Divco

Anonymous | Massachusetts Institute of Technology | Leonard, Mulherin & GreeneGalluccio & Watson, LLP | The James K. Spriggs Foundation | CARU Associates | Middle East Restaurant, Inc. | Omega Psi Phi | The Schechter Foundation


 


Contact Director of Development Krystle Kelly for more information at 617-491-5752 or This email address is being protected from spambots. You need JavaScript enabled to view it..

2017 Annual Report

Check out our 2017 Annual Report to learn more about our organization, programs, family homelessness in Massachusetts and how we advocate for them, and the organizations and people who partner with us and support us in our mission.

Contact

614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sign-up for our Newsletter

Receive the latest communications from us.

Sign-up

Hours

Mon-Fri 9:00 AM-5:00 PM
*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.