2015 Annual Report

Check out our 2015 Annual Report to learn more about our organization, programs, collaborators, and supporters. The theme of this year's report is Restoring Hope & Building Brighter Futures

2016 Annual Report

Check out our 2016 Annual Report to learn more about our organization, programs, collaborators, and supporters. The theme of this year's report is our vision: Every family has a home.

Jayden's Camp Fund

Jayden's Camp Fund

The fund is named in honor of Jayden Mclurkin, granddaughter of longtime Board member Wendell Bourne, who did not live long enough to reach the age of campership. Hildebrand began sponsoring children for summer camp in 2015.  It was established as a means of helping working families who needed quality summer activities for their children.  Over 40% of our families work or are in school.  They are also saving money to be able to move out of shelter as soon as possible, the expense delays their ability to achieve their goals.  School age children who are not engaged in quality summer activities tend to fall behind their peers in September, and children experiencing homelessness are particularly at high risk.

Levels of Support

$75 Contribution

$75 Contribution

Through a $75 contribution, you can send a child to day camp for half the summer!
$150 Sponsorship

$150 Sponsorship

With a $150 sponsorship, you could send a child to day camp for the entire summer!
$500 Sponsorship

$500 Sponsorship

With a $500 sponsorship, you could send a child to a week of overnight camp!
$1500 Sponsorship

$1500 Sponsorship

With a $1,500 sponsorship, you could send 10 children to day camp for the entire summer!

Fill out my online form.


TITLE: Facilities Technician

REPORTS TO: Director of Operations

The Facilities Technician will join one of the largest providers of services for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is a rapidly growing independent 501(c)(3) nonprofit organization that serves 300 homeless families each year through shelter, permanent housing and stabilization support. The organization has 60 employees, and a $6 million budget (in FY’17). Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. Our vision is that every family has a home, and in this pursuit, the organization seeks an experienced facilities maintenance professional who will be part of the facilities team.

The Facilities Technician is responsible for the care and upkeep of the agency’s properties (both leased and wholly owned).  The position requires the employee to perform the actual tasks as outlined in this job description, and other related program tasks as needed.

Property Maintenance Tasks:
May include but not be limited to:
  • Painting, repairing holes in walls, installing dry wall to include seaming, installing door locks, repair broken window panes to include glazing in new pane, repair torn screens, install window shades, attach gate latches, installing light bulbs, unclogging drains, replacing a toilet, sink or faucet, unclog toilets, repair leaking faucets, caulking, minor tile replacement and re-grouting, removal of debris, yard work, grass cutting, general grounds keeping, snow removal using both hand equipment and snow blower.
  • Performing any other task that is necessary to maintain the property in a safe, workable and “cared for” condition.
Janitorial Maintenance Tasks
May include but not be limited to:
  • Heavy household cleaning such as floor and wall washing, window washing, and cleaning out the cellar. General maintenance duties to include empty the daily trash, refilling toilet tissue, paper towel dispensers.
  • Performing any other task that is required to keep the property clean and orderly.
Program Tasks:
May include but not be limited to:
  • Moving furnishings from one room/unit to another to prepare for an incoming family.
  • Picking up donations.
  • Assisting with other facility maintenance and repair tasks as assigned.
  • Performing any other task necessary to support the program goals.
Additional Duties:
May include but not be limited to:
  • Review supply needs and submit requests for supplies to the Maintenance Supervisor.
  • Maintain accurate and timely inventories of all consumable materials.
  • Maintain an inventory of all work tools, materials and donations kept on the premises as directed.
  • Present updated quarterly inventories and other written reports as directed.
  • Complete written Work Orders with all details of work completed on all assignments.
  • Responsible for on call and emergencies after hours and weekends as necessary.

REQUIREMENTS (Essential Job Functions):
Hildebrand has basic job skills and work ethic standards that are required of all employees. The following is a summary of the additional skills needed for the specific job title above:
  • Two or more years experience in property maintenance, janitorial and/or building trades.
  • Basic knowledge of carpentry, plumbing and electrical repair with a skill level proficient to perform basic home repairs not requiring a licensed tradesman.
  • Ability to ambulate unassisted and lift up to 80 lbs.
  • Ability to work rotating on-call schedule, including weekend coverage, which may require additional hours as needed to assist in the effective management of the program.
  • Must have reliable personal vehicle, Massachusetts driver’s license, and ability to drive up to a 27’ box truck.
  • Must read and write English sufficient to generate and maintain reports
PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary to successfully perform the essential functions of the job.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

As with all Hildebrand staff positions, a CORI check is required.
As with all Hildebrand staff positions, there is a 90-Day evaluation period.
This is a full-time position requiring 40 hours per week.
Job description subject to change for organizational development or personal growth purposes




What is Hildebrand?

Hildebrand is a 501(c)(3) nonprofit organization that provides Emergency Assistance shelter and Stabilization services, and permanent housing to families experiencing homelessness in the Commonwealth of Massachusetts.

How are families referred to Hildebrand?

Families are referred to Hildebrand through the Department of Housing and Community Development (DHCD), the state agency that manages the Emergency Assistance shelter program. If you or someone you know is currently experiencing homelessness, visit your local DTA office. To find the closes location, visit this link.

What types of families are eligible for Emergency Assistance shelter

Generally, families are screened based on income verification, domestic violence, and/or other emergencies such as facing a housing crisis. For more information, please visit this link.

Does Hildebrand only focus on housing?

While finding permanent housing is certainly a large part of the case management services, families also participate in 30 hours of self-sufficiency work a week, which includes: employment, training programs, program workshops, school, etc. We work with clients on housing search and barriers that have prevented them in the past.

What can families expect from case management?

Families can expect to work with their case manager to set goals for individual family needs. Case managers help families stay on track to achieve their goals. The case manager’s goal is to ensure all needs of the family are met while empowering families to become self-sufficient.

What do case managers expect from families?

Case Managers expect that families are engaged in all aspects of services. Our client is the whole family, not merely the head of household. We support the needs of all members of the family.

Do families get to choose between scattered-sites and congregate?

Units are assigned based upon family size and availability. Case managers may recommend families for congregate living or scattered site programs based on the needs of the individual family.

Where are the different programs located?

Hildebrand has apartments and congregate living programs throughout Metro Boston, including: Cambridge, Dorchester, East Boston, Chelsea, Mattapan, Revere, Roxbury, Hyde Park and Quincy. The majority of Hildebrand units are located in Dorchester.

What is the difference between scattered-site and congregate?

Congregate programs are shared living spaces in which families have their own bedroom and a shared living room, kitchen, and bathroom with 2-3 other families. However, these locations house from 7 to 20 families at a time. In addition, these programs are staffed 24/7 and case management happens on site.

Where can I find a food pantry?

Project Bread Food Source Hotline
Monday-Friday from 8am-7pm
Saturday 10am-2pm

Or you can visit this link to find the local food pantry nearest you.

Does Hildebrand support families with holidays?

Historically Hildebrand has been able to support family with holiday gifts for their children and, at times, turkeys and the fixings for Thanksgiving. This support is contingent upon donations.

What is the average length of stay for families?

The overall length of stay for families is 13.2 months.

How is Hildebrand different from other agencies?

We provide a family centered approach to all of our case management services. We offer intensive case management services that helps families set short, medium and long term goals in addition to finding permanent housing. We believe that it is important to address the reasons people became homeless and all barriers that a family may have in gaining self-sufficiency. We believe in a level of mutual accountability from both the case managers and clients. Finally, we believe that all members of the family are our clients and not just the heads of households.

Where can I get access to the Uniform Shelter Rules as outlined by the Department of Housing and Community Development?

A copy of both Hildebrand Shelter Rules and the Uniform Shelter Rules will be given to you upon intake. If you need to obtain an additional copy, you can ask the Case Manager directly or retrieve them from the DHCD website at http://www.mass.gov/hed/docs/dhcd/hs/ea/s-ea-forms-ea-uniform-shelter-program-rules-january-2015-english.pdf

What can I bring with me to shelter?

Families may not bring more than the equivalent of two larger 30-gallon bags per person with them into shelter. This includes those in scattered-site units.

What documents are needed to apply for housing?

- Social Security Card for all family members
- Date of Birth for all family members
- Income verification
- Accurate/complete five year housing history

How can Hildebrand be contacted after hours?

If you are experiencing an emergency, please call 911. If the issues requires Hildebrand support after hours (between 5:00 p.m. and 9:00 p.m. Monday through Friday, Saturday or Sunday or a holiday in which there is an office closure) please call the Bishop House at 617-492-2797. Please use this number for maintenance issues after hours.

How are maintenance issues resolved for families in scattered site apartments?

During Business Hours:
If a maintenance issue is needed during business hours, families should call their Case Manager directly to report the issue in as detailed a manner as possible. This issue will then be reported to the Facilities Department. Depending on the maintenance need, a follow up appointment at the unit will be scheduled and the family will be notified of the visit.

Outside Business Hours:
For maintenance emergencies i.e. the heat is not working during the winter, families should call the Bishop House at 617-492-2797. The staff on duty will alert the Facilities On-Call Administrator who will follow-up as necessary.


614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Mon-Fri 9:00 AM-5:00 PM
*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.