Executive Assistant & Social Media Administrator

Our Organization
Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities that lead to the placement of over 60 families each year into permanent housing.

The Opportunity
The Executive Assistant & Social Media Administrator is a key role in the organization, reporting to the Chief Executive Officer. The EA/SMA supports the Board of Directors, as directed by the CEO, and ensures timely and effective communication with key supporters,staff members, collaborators/partners and community and government entities. The EA/SMA also performs essential tasks that contribute to the day to day operations of Hildebrand. The EA/SMA balances complex, multi-dimensional and varied projects that require an eye for detail, persistence and ability to follow through. The EA/SMA will drive social media and website interaction, but must also engage in on-site contact with all levels of organization.
This role requires a high level of tact, good judgment and diplomacy; an incisive professional that displays humbleness in all interactions.

The Responsibilities
Executive Support to the CEO; 70%
• Manage both paper and electronic systems that support the CEO and promote the efficient operation of the organization. Create
and/or maintain effective systems of communication, filing, contacts, correspondence, record keeping, etc.
• Support CEO in fundraising and meetings with stakeholders. Assist in development related activities to ensure site visits and events
involving CEO are coordinated internally; meetings and or visitors received and communicated.
• Collaborate with Office Manager; office supplies and equipment, maintain system of order requests, and provide inventory control.
• Assemble Board package materials and distribute prior to meetings. Coordinate communication with the Board and other meetings
of the CEO.
• Manage CEO’s meeting logistics including order and arrangement of food, scheduling, preparing materials, editing PowerPoint
presentations, etc. Schedule travel arrangements, secure meetings details, prepare itineraries, coordinate logistics both in advance
and with last minute day of changes.
• Answer telephone and triage calls as necessary for the CEO, and provide backup for main reception as needed.
• Perform administrative tasks such as mailings, copying, filing, etc. Conduct research on special projects as requested
• Serves as a link between the CEO, vendors, visitors and staff members.
Social Media Administration-30%
• Edit all communication materials before their release. Prepare and/or edit written materials prior to printing or distribution such as
monthly and annual reports, handbooks, policy/procedure manuals, acknowledgement letters to donors, and email
communications.
• Partner with vendors to ensure timely and accurate production of materials.
• Maintain master calendar of senior staff and managers, and schedule meetings of the CEO and organization.
• Write content and ensure that the website is kept up to date by making regular changes as needed.
• Serve as the primary Hildebrand supporter of social media platforms (e.g. Facebook, Twitter, Constant Contact, blogs as developed).

The Executive Assistant & Social Media Administrator will encompass the following requirements:
• Bachelor’s Degree required; 3-5 years professional experience supporting an organizational leader.
• High energy, poised, displays tact and good judgment with highly confidential information and documents.
• Excellent communication skills; verbal and written. Ability to create correspondence, independently.
• Proven ability to oversee social media platforms; Proficient in Microsoft Windows, PowerPoint, Excel, MAC. Donor Perfect or similar
database. Ease of use on social media platforms.
• Strong interpersonal skills and ability to work with a diverse staff.
• Attention to detail and time management skills are key. Conceptual thinker with creative instincts.
• Flexibility and adaptability. Ability to react positively and quickly to last minute changes in logistics or needs.
• Self-starter, ability to work as a member of a team while maintaining independent discipline.
• Passion for the work of Hildebrand.

To Apply: Hildebrand has retained CliftonLarsonAllen to spearhead our search efforts. Please send notes of interest and credentials to Octavia Gilmore, National Search Leader to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Hildebrand is an Equal Opportunity employer

Operations Manager

Our Organization
Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities
that lead to the placement of over 60 families each year into permanent housing.

The Opportunity
The Operation Manager (OM) supports better functioning of management through reporting, flow of information, planning and processes in which Hildebrand is engaged. S/he monitors daily activities across the entire organization to improve efficiency and productivity, with an eye toward maximizing the use of resources, both human and material. The OM will serve as the ambassador who connecting values to our work; and driving organizational initiatives of the organization that contribute to long term operational excellence.

The Responsibilities
•Oversee all operational needs including environment, office assignments, and physical structure.
•Manage entire cataloging of documentation. This includes maintaining offsite storage for Hildebrand records
(Finance, HR, Client, etc.) in compliance with the organization’s retention schedule.
•Develop and maintain inventory control and tracking system. Monitor trends for any discrepancies.
•Oversee and maintain facility software system. Ensure all data is accurate and timely.
•Work with CFO, Property Manager to review statements, invoices and reports to ensure costs are in line with budget.
•Create a unit rating system to ensure that all leased properties meet the Hildebrand standard.
•Develop reports and dashboards that allow management to understand organizational trends.
•Collect and analyze serious incident reports for trends, and develop strategies that minimize health and safety risks to staff and clients reduce likely of organization liability.
•Manage meeting logistics; scheduling, technology needs, catering etc.
•Maintain key card system, including tracking system for all issued cards. Maintain all equipment; copiers, phones, and
fax machines.
•Work in conjunction with HR Manager to identify staff needs for training. Plan and conduct staff trainings.
•In collaboration with the Property Manager, develop weekly planning schedules (communications, work orders,
supply delivery, etc.) for administrative coordinator, facility techs, and cleaning service.
•Solicit bids for equipment and serve as the interface with vendors; ordering cleaning supplies and equipment,
furniture, and client kits. Strengthen vendor relationships.
•Create inspection schedules and procedures in conjunction with the Program Manager.
•Produce Operational dashboards for Senior Staff and the Board.
•Collaborate with program staff on intakes, transfers and placements logistics.
•Develop more effective ways to use technology to stay in communication with clients in order to improve
participation in workshops and other Hildebrand activities.
•Work with Program Manager to ensure all units are in compliance; collaborate on budget development.
•Perform other duties as assigned by the CFO or CEO.

The Operations Manager will encompass the following requirements:
•Bachelor’s Degree required; 5 years’ experience within a public organization; Nonprofit, Government, Foundations
•Strong organization and process skills; balancing complex and multi-dimensional and varied projects that require an eye for detail, persistence and ability to follow through.
•Strong analytical skills
•Excellent verbal communication skills and ability to persuade and motivate others is essential;demonstrated strong
writing and editing skills.
•Technically Advanced; social media platforms; Microsoft Suite, MAC, ability to learn new systems quickly
•Conceptual thinker with creative instincts; ability to maintain confidentiality
•Ability to react positively and quickly to last minute changes in logistics or needs
•Self-starter, strong collaborator and passion for the work of Hildebrand

To Apply: Hildebrand has retained CliftonLarsonAllen to spearhead our search efforts.

Please send notes of interest and credentials to Octavia Gilmore, National Search Leader to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Hildebrand is an Equal Opportunity employer

Chief Program Officer

Our Organization
Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in
shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered
sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings
containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities
that lead to the placement of over 60 families each year into permanent housing.

The Opportunity
The CPO will oversee prevention and intervention programs and activities related to stabilization, services and partnerships that
address budgeting and income; language, education, employment; housing search; health and wellness; and family/community
supports systems. The CPO will report to the Chief Executive Officer, and join a six member senior management team that is
excited about expanding its capacity to address the barriers to ending homelessness. The Chief Program Officer (CPO) will join a
highly collaborative organization, and directly supervise 5 managers that support the primary functions of the department and
direct the services delivered to families, and manage the resources that support them. The CPO evaluates program outcomes, and
expected to have a vision for program development and strategies for reducing barriers to self-sufficiency.

The Responsibilities
Leadership and Management
• The Chief Program Officer will oversee all direct care staff; attract, retain, train, supervise, coach, and be committed
to the professional development of staff. Hold self and others accountable for high quality work, and achievement
of goals.
• Sustain organizational culture, uphold its values and draw connections between them and day to day operations
such that employees understand how their work contributes to their advancement. Work with staff across the
organization to ensure high quality project management.
• Create and monitor systems of accountability. Support, evaluate and direct the activities of the department.
• Develop work performance goals related to expected client outcomes for:
        • Emergency Shelter
        • Stabilization Services
        • Client Education & Training
• Conceptualize new approaches to service delivery, and share industry best practices with colleagues, and contribute
to program redesign plans as needed.
• Monitor scope of services requirements of DHCD contract, and ensure compliance with targets and expected
deliverables.
• Prepare grant reports (finance and otherwise) for review by CEO or designees so that timely and accurate reporting
occurs.
• Ensure that all programs have the needed human resources, materials, and facility requirements necessary for
delivering appropriate client services.
• Participate in planning and implementing agency wide initiatives including but not limited to grant writing, special
events, the web site, social media, newsletter, annual report etc.
Outcome Measurements
• Develop and implement procedures for monitoring the quality and quantity of the services being delivered for
adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables.
• Monitor and report monthly on program outcomes. Analyze and modify interventions as necessary to ensure
Hildebrand achieves desired impact on barrier reduction and long term self-sufficiency goals.
External Relationships
• Build external relationships, collaborations and partnerships with other organizations in order to broaden services
for families.
• Manage relationships with key funders and partner organizations. Suggest targets of new relationships to CEO.
• Support the fund development efforts through site visits, program presentations, events, participation in grant
writing, etc.
• Develop and implement policies that ensure clients receive services as defined by the scope of services to be
delivered in government contracts and other grants, and as otherwise required by the organization.
Financial Management:
• Develop and monitor the program budget. Monitor budget, and program expenditures.
• Meet regularly with CFO and CEO to review contract expenditures and ensure appropriate allocation of resources.
• Provide information to the finance department that is necessary for ensuring timely billing of all contracts and
interactions with contractors.

The Chief Program Officer will encompass the following requirements:
• Master’s degree in Public Administration, Health, Social Work, Human Services Management, or related field,
additional credentials a plus (e.g. LICSW, Ph.D.)
• 8-10 year’s progressive management experience in a non-profit service environment.
• Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and
best practices.
• Entrepreneurial spirit, with experience with building programs and collaborations. Prefer experience in the creation,
implementation, evaluation, and management of programs for underserved communities.
• Innovative and creative.
• Practical knowledge of the effects of trauma, social injustice and persistent poverty and enjoys building programs
that help individuals and/or families gain pathways out. Understanding of homelessness and housing systems a plus.
• Player/coach, effective at delegation, and holding self and others accountable.
• Must be organized and have excellent verbal and written communications skills. Ability to persuade others.
• Ability to create and implement systems throughout the service delivery system and multiple locations.
• Experience with government contracts, contract management and compliance
• Ability to motivate and build relationships and partnerships at all levels, both internal and external.
• Must be a proven strategic thinker, problem solver, and able to manage multiple priorities.
• Experience working with a wide range of people from diverse ethnic, social and cultural backgrounds.
• Proficient in the use of Microsoft Office.
• Ability to function as an effective change agent, bringing people along to create organizational improvement
• Adept at conceptualizing and creating processes and procedures for prioritizing and evaluating options in services
and budgets
• Ability to find common ground and craft creative solutions when negotiating with partners, contractors and
stakeholders

To Apply: Hildebrand has retained CliftonLarsonAllen to spearhead our search efforts.
Please send notes of interest and credentials to Octavia Gilmore, National Search Leader to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Hildebrand is an Equal Opportunity employer

30th Anniversary

THANK YOU FOR JOINING US! 

On Wednesday, October 10, 2018 we celebrated our 30th anniversary of housing homeless families in Metro Boston

Where we honored our founder Reverend Dr. LeRoy Attles formerly of Saint Paul AME Church


at the historic Cambridge MultiCultural Arts Center


We had live music, delicious hors d’oeuvres, dancing and more to help us 
celebrate the long support of our fantastic neighbors and friends, the beautiful strength of our diversity, the journey of our families and the many miles we still have to travel until we satisfy our vision: that every family has a home.

Check out some of our pictures on Facebook.



THANK YOU TO OUR SPONSORS
CT Logo Stacked RGB1 01 | 
Clifford and Kym Long Divco

Anonymous | Massachusetts Institute of Technology | Leonard, Mulherin & GreeneGalluccio & Watson, LLP | The James K. Spriggs Foundation | CARU Associates | Middle East Restaurant, Inc. | Omega Psi Phi | The Schechter Foundation


 


Contact Director of Development Krystle Kelly for more information at 617-491-5752 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact

614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Hours

Mon-Fri 9:00 AM-5:00 PM
*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.