Chief Program Officer

TITLE: Chief Program Officer(CPO)                                   
STATUS: Exempt, Full-Time
REPORTS TO: Chief Executive Officer          

Our vision is that every family has a home.

The CPO will join one of the largest service providers for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities that lead to the placement of over 60 families each year into permanent housing.
Hildebrand is an organization of 70 employees, and an operating budget of $6.5M in FY’19. The organization has grown rapidly in the past few years-- with increased revenue 50%, and staff over 108% since FY’13 due to expansion of congregate living programs and permanent housing.

This is a position for a highly motivated, energetic person with strong leadership skills who enjoys growing and building programs. This person will drive new program and staff development, outcome measurement, and carefully monitor the progress toward those efforts. The CPO will be someone who is excited about the opportunity to make a signification contribution to a growing organization that serves the most vulnerable families in the community.
The CPO will oversee prevention and intervention programs and activities related to stabilization, services and partnerships that address budgeting and income; language, education, employment; housing search; health and wellness; and family/community supports systems. The CPO will report to the Chief Executive Officer, and join a six member senior management team that is excited about expanding its capacity to address the barriers to ending homelessness. The Chief Program Officer (CPO) will join a highly collaborative organization, and directly supervise 5 managers that support the primary functions of the department, and oversee a staff of 57 employees, as well as direct the services delivered to families, and manage the resources that support them. The CPO evaluates program outcomes, and expected to have a vision for program development and strategies for reducing barriers to self-sufficiency.

Leadership and Management
  • The Chief Program Officer has overall responsibility for all direct care staff, their supervisors as well as program administrative/support staff.
  • The CPO is expected to attract, retain, train, supervise, coach, and be committed to the professional development of his/her staff. Hold self and others accountable for high quality work, and achievement of goals.
  • Develop work performance goals related to expected client outcomes for: Emergency Shelter, Stabilization Services, and Client Education & Training                                                                                                                                       
  • Monitor scope of services requirements of DHCD contract, and ensure compliance with targets and expected deliverables.
  • Prepare grant reports (finance and otherwise) for review by CEO or designees so that timely and accurate reporting occurs.
Outcome Measurements
  • Develop and implement procedures for monitoring the quality and quantity of the services being delivered for adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables.
  • Monitor and report monthly on program outcomes. Analyze and modify interventions as necessary to ensure Hildebrand achieves desired impact on barrier reduction and long term self-sufficiency goals.
External Relationships
  • Build external relationships, collaborations and partnerships with other organizations in order to broaden services for families.
  • Manage relationships with key funders and partner organizations. Suggest targets of new relationships to CEO.
  • Support the fund development efforts through site visits, program presentations, events, participation in grant writing, etc.
  • Develop and implement policies that ensure clients receive services as defined by the scope of services to be delivered in government contracts and other grants, and as otherwise required by the organization.
Financial Management:
  • Develop and monitor the program budget. Monitor budget, and program expenditures.
  • Meet regularly with CFO and CEO to review contract expenditures and ensure appropriate allocation of resources.
  • Provide information to the finance department that is necessary for ensuring timely billing of all contracts and interactions with contractors.

  • Master’s degree in Public Administration, Health, Social Work, Human Services Management, or related field, additional credentials a plus (e.g. LICSW, Ph.D.)
  • 8-10 years progressive management experience in a non-profit service environment.
  • Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and best practices.
  • Entrepreneurial spirit, with experience with building programs and collaborations. Prefer experience in the creation, implementation, evaluation, and management of programs for underserved communities.
  • Innovative and creative.
  • Practical knowledge of the effects of trauma, social injustice and persistent poverty and enjoys building programs that help individuals and/or families gain pathways out. Understanding of homelessness and housing systems a plus.
  • Player/coach, effective at delegation, and holding self and others accountable.
  • Must be organized and have excellent verbal and written communications skills. Ability to persuade others.
  • Ability to create and implement systems throughout the service delivery system and multiple locations.
  • Experience with government contracts, contract management and compliance
  • Ability to motivate and build relationships and partnerships at all levels, both internal and external.
  • Must be a proven strategic thinker, problem solver, and able to manage multiple priorities.
  • Experience working with a wide range of people from diverse ethnic, social and cultural backgrounds.
  • Proficient in the use of Microsoft Office.
  • Ability to function as an effective change agent, bringing people along to create organizational improvement
  • Adept at conceptualizing and creating processes and procedures for prioritizing and evaluating options in services and budgets
  • Ability to find common ground and craft creative solutions when negotiating with partners, contractors and stakeholders


30th Anniversary


On Wednesday, October 10, 2018 we celebrated our 30th anniversary of housing homeless families in Metro Boston

Where we honored our founder Reverend Dr. LeRoy Attles formerly of Saint Paul AME Church

at the historic Cambridge MultiCultural Arts Center

We had live music, delicious hors d’oeuvres, dancing and more to help us 
celebrate the long support of our fantastic neighbors and friends, the beautiful strength of our diversity, the journey of our families and the many miles we still have to travel until we satisfy our vision: that every family has a home.

Check out some of our pictures on Facebook.

CT Logo Stacked RGB1 01 | 
Clifford and Kym Long Divco

Anonymous | Massachusetts Institute of Technology | Leonard, Mulherin & GreeneGalluccio & Watson, LLP | The James K. Spriggs Foundation | CARU Associates | Middle East Restaurant, Inc. | Omega Psi Phi | The Schechter Foundation


Contact Director of Development Krystle Kelly for more information at 617-491-5752 or This email address is being protected from spambots. You need JavaScript enabled to view it..

2017 Annual Report

Check out our 2017 Annual Report to learn more about our organization, programs, family homelessness in Massachusetts and how we advocate for them, and the organizations and people who partner with us and support us in our mission.

In-Kind Donations


Thank you for considering Hildebrand when choosing to make a donation.

We gladly accept the following items:

  • New Backpacks and School Supplies
  • New Baby, Kids and Teen Clothing (All Sizes)
  • Gift Cards for Back-To-School Clothing or Home Goods (Some Low Cost Stores are Target, H&M, Primark, Old Navy)
  • New Pots and Pans, Dishes/Silverware, LED Lightbulbs, Batteries (all sizes)
  • New Home Cleaning Supplies
  • New Personal Hygiene Products (Soap, Deodorant, Cologne/Perfume, Shampoo, Toothbrush, Toothpaste, Toilet Paper, Makeup, Hair Products, etc.)
  • New Diapers and Unopened Baby Formula, Bottles, Wipes, Desitin, etc.
  • New Bedding and Towels, Shower Curtains, Blankets, Laundry Detergent and Fabric Softener
  • New and Gently Used Coats, Hats & Gloves (all sizes)
  • New Moving Supplies such as Boxes, Tape, Garbage Bags, Re-Usable Grocery Bags, Holiday Wrapping Paper
  • Transportation Vouchers (Buses, Taxis, Trains, Uber/Lyft)
  • Passes to Museums, Cultural and Sporting Events
  • Canned and Non-Perishable (Unopened) Food
You can purchase most of these items through our Amazon Wish List! We always have a need for gift cards, especially to locations like H&M, Primark, Old Navy, Ikea, Target, Home Depot, and grocery store chains.

Unfortunately, due to very limited storage space we are unable to accept:
  • Furniture
  • Adult Clothing
If you are able to make a product donation, please download this in-kind donation form so that we may acknowledge your gift and thank you. Please be sure to provide an estimated value for the donation for tax purposes. All donations may be delivered to our main office at 614 Massachusetts Avenue, Suite 3, Cambridge, MA 02139.

Please consider donating goods to our other charitable partners doing great work:
Clothing               Cradles to Crayons                                        617-779-4700
Furniture             Mass Coalition for the Homeless                781-595-7570 x13
Furniture             Mission of Deeds                                           781-944-9797
Furniture             My Brother’s Keeper                                     508-238-7512
Furniture             Heading Home                                               617-864-8140
Furniture             Furnishing Hope                                            857-229-7528

Are you considering a bequest or planned giving? Let’s schedule a meeting and discuss how to match your gift with the area of programming that best suits your interests.

If you have questions about a donation or require more assistance, please contact Operations Manager, This email address is being protected from spambots. You need JavaScript enabled to view it. at 617-491-5752 x112.

Thank you for making a difference for homeless families!

Hildebrand Family Self-Help Center, Inc. is a 501(c)3 charitable organization helping homeless families. Gifts made to Hildebrand are tax deductible to the full extent of the law. EIN: 04-3014834.

Please join us and bring a guest as we thank the donors and volunteers that support Hildebrand families!

Enjoy some appetizers and drinks, hear from CEO and a formerly homeless family, and meet Board members and dedicated staff.

At our administrative office, in Central Square, located at:
Third Floor
Cambridge, MA 02139

To the left of the Dunkin' Donuts! steps away from the Redline! Parking is available in the garage behind the building at 260 Green Street.

Wednesday, October 18, 2017
from 5:00 to 7:00 PM
You're welcome to just come and stop by or stay for the entire time!

This is a free event hosted by Hildebrand to enable us to meet the friends and neighbors of our shared community and thank them (and you!) for their commitment to our services. Come learn about family homelessness and how you can make a difference for a family in need. Or just enjoy a night with friends and neighbors.

Please RSVP by Tuesday, October 10th to Krystle Kelly, Director of Development, by This email address is being protected from spambots. You need JavaScript enabled to view it.or call the office at (617) 491-5752, x146. All are welcome!

Beer generously donated by:
Boston Beer Logo


614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Mon-Fri 9:00 AM-5:00 PM
*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.