Please join us in welcoming the newest addition to Hildebrand’s Senior Team, Shawne K. Gillies, as the new Director of Operations.

In this newly created position, Shawne will help to improve operational systems, including supporting better management reporting, information flow, business process, and organizational planning.  Leading a team of six, including three Facilities Technicians, the Facilities Coordinator, and Property and Housing Placement Manager, Shawne’s role involves managing all Hildebrand owned properties, leased residential and storage units, and office spaces and ensuring that standard best practices are in place by improving processes and policies in support of organizational goals and formulating and implementing departmental and location policies and procedures to maximize efficiencies and communication. 

In regards to what aspect drew Shawne towards Hildebrand, she states: “I was most impressed by the holistic approach to moving families from homelessness to sustainable independence. The program is not just about providing the ‘roof over the head,’ but includes all the life skills necessary for one to become self-sufficient.”

Shawne brings over 20 years of experience in Fortune 500 organizations—Cushman Wakefield, Target and Starbucks, having managed footprints of over 10 million sq. ft., including  Atrium Mall at Chestnut Hill and Arsenal Mall, and staffs of up to 31.  She also brings an appreciation for human services having spent five years as the Director of Operations at a Seattle based children’s nonprofit, where she oversaw the construction and build out of their new facility. “For me,” Shawne states, “the transition from for-profit enterprise to non-profit agency is rather simple. In both cases you are entrusted with the responsibility of making good business decisions and wisely utilizing either your client’s funds or your agency’s funds. What will be different for me is the gratification that comes from contributing to the enhancement of one’s life versus contributing to the bottom line of a public/private company.”

The facilities team manages 137 units in addition to the Administrative Office, which includes 73 scattered sites, 53 congregate living units at five sites, and 11 units of permanent housing in three buildings throughout the Metro Boston area, including Cambridge, Chelsea, Dorchester, East Boston, Hyde Park, Mattapan, Revere, Roxbury, and Quincy. Despite only beginning her tenure two months ago, Shawne has large aspirations for Facilities. “First is to elevate the level of conditions within our existing properties and to replace several units at re-lease time,” she maintains. And the second “is to assist the agency in acquiring a new congregate facility.”

In her short time as Director of Operations, Shawne’s brand of leadership can already be felt throughout the organization – she’s dedicated to improving processes and building a more seamless and dynamic relationship between departments. She’s even helping to reduce our carbon footprint by pushing us to be more environmentally responsible! We’re excited to see where her journey takes Hildebrand.

Starting this month, Shawne is working towards her CFM, Certified Facilities Manager, and LEED, Leadership in Energy & Environmental Design.