Our vision is that every family has a home.

The Human Resources (HR) Manager will join one of the largest providers of services to homeless families in Massachusetts. Hildebrand is an independent nonprofit, 501(c)(3) organization that serves over 300 homeless families each year. The organization helps families transition to self-sufficiency through the provision of emergency shelter, transitional support and stabilization, housing search, advocacy, and case management. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and operates three permanent housing buildings in Boston and Cambridge. The HR Manager will sit in with the senior management team to assist in making an organization of 70 employees, and over $6 million budget a great place to work!

Reporting to the CEO, the HR Manager is an integral member of the administrative team. As a leader, the HR Manager guides the management of the organization by researching, developing, writing, and communicating policies, procedures, methods and guidelines, and enforcing organization values. S/he participates in the development of organization goals, and carries out specific HR objectives to accomplishment them. S/he is expected to provide information and analysis, and make recommendations on matters that impact its ability to maintain a healthy, productive workplace. These areas include, but are not limited to: employee relations, performance standards and evaluation; workforce training/development, benefits, and personnel policy.

The HR Manager functions as a high level generalist, and as such is responsible for the overall administration, coordination, and execution of all human resources functions, including: recruitment and termination; benefits administration; compensation/wage scale maintenance; staff and manager/supervisor training; records management; succession planning; employee relations; and AA/EEO compliance.

  • Manages human resources by recruiting, interviewing, orienting, training, coaching, counseling, and disciplining staff. Supports management in planning, monitoring, and evaluation of performance. 
  • Manage on boarding process. S/he posts positions, screens applicants, sends resume acknowledgements, processes applications, makes CORI inquiries, coordinates new hire orientation, and processes benefit selections.
  • Monitor and make recommendations to CEO regarding the wage scale. 
  • Identifying potential employee concerns, and address in a timely manner with appropriate individuals. Play a key role in resolving problems; and assist leadership in the communication of change. 
  • Ensure compliance with specific policy/procedures. Work with employees and managers in noncompliance to find resolution.
  • Communicate with employees and managers to ensure compliance with ADA, Worker’s, benefit plans, etc. Track and provide updates to CEO on UI and other benefit utilization.
  • Maintain employee files and personnel records and ensure completeness and accuracy of documentation, both paper and electronic.
  • Schedule trainings for CPR, sexual harassment, etc.
  • Develop and coordinate monthly comprehensive orientation for all new employees
  • Plan and coordinate special employee events and recognitions. 
  • Conduct yearly review of employee handbook to ensure it is current and consistent with policy and practice changes
  • Prepare and monitor the HR budget, and ensure expenses are aligned with resources.
  • Supports management and employees by providing human resources advice, counsel, and decision analysis. Identifies and clarifies issues and priorities, helps identify options and courses of action; and even change assumptions and direction as needed.
  • Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
  • Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Administer the day to day changes in employee benefits of group health, dental, vision, short-term and long term disability, worker’s compensation, life insurance, accidental plan, flexible spending plan (medical and dependent care) and the retirement plan. Make updates to employee benefits choices. Review monthly statements from insurers and keep enrollments current.
  • Create monthly report on department activities, and any special reports, upon request of the CEO.
  • Participate in and help coordinate agendas for senior management meeting and All Staff meetings
  • Other related duties, as assigned.
  • Bachelor’s degree in Human Resources or a related field. Masters Preferred or SPHR/PHR
  • Minimum of 6 years progressive HR experience as a generalist; exposure to senior level management, some in a non- profit setting preferred.
  • Excellent verbal and written communication skills.
  • Must have strong organization, and analytical skills, with a comfort level in basic math. Ability to analyze data and apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with associates. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point
  • Knowledge of all pertinent federal and state regulations
  • Experience working with a wide range of people from a diverse ethnic, social and cultural backgrounds.

  • Attention to detail and accuracy
  • Ability to meet deadlines and provide prompt follow up to staff, ED, benefits vendors
  • Critical thinking
  • Clear speaking ability
  • Ability to interpret and relay conversations, and manage emotion in difficult conversations with employees
  • Ability to convey respect and appreciation to employees at all levels 
  • Requires walking standing, hand dexterity, and ability to lift 1/3 of body their weight
This is a full-time position requiring 40 hours per week. 
As with all Hildebrand staff positions, a CORI check is required.
As with all Hildebrand staff positions, there is a 90-Day evaluation period.
A competitive salary and benefits are offered with potential for annual bonus.
Job description subject to change for organizational development or personal growth purposes. 

Hildebrand is a diverse workplace, and proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply, please send your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..


614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Mon-Fri 9:00 AM-5:00 PM
*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.