Program Coordinator



Our vision is that every family has a home.

The Program Coordinator will join one of the largest service providers for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand is an independent 501(c) (3) nonprofit organization that serves 300 homeless each year families in shelter, permanent housing and stabilization programs. Hildebrand operates over 126 units of emergency shelter via scattered sites and congregate living programs in several communities throughout the region; and owns three permanent housing buildings containing 11 units of housing. The organization impacts homelessness through prevention, intervention, and training activities that lead to the placement of over 60 families each year into permanent housing.

The Program Coordinator will be a team member in an organization of 70 employees, and an operating budget of $6.3M in FY’18. The organization has grown rapidly in the past few years, having increased revenue 50% and staff by 108% since FY’13 due to expansion of congregate living programs and permanent housing.

Reporting to the Director of Programs, the Program Coordinator is an integral part of the Programs Department Team, and is responsible for reporting, data management including but not limited to collecting, aggregating and evaluating program metrics; providing administrative support for the programs team and playing a key role in special projects as they relate to program activities. The Program Coordinator will take a leadership role within the Programs Department; helping to identify needs, improve systems and support the overall department.

  • Manage administrative aspects of the intake & exit process for shelter clients; including HMIS data management, record keeping and placement team schedule.
  • Evaluate, revise and update HMIS assessment as required.
  • Manage all client data in HMIS
  • Attend weekly HMIS trainings and participate in other meetings as required.
  • Manage hard-copy closed file storage in compliance with audit requirements.
  • Compile and submit weekly reports in accordance with Hildebrand and DHCD requirements.
  • Responsible for aggregating and submitting program data collected weekly, monthly, and annual internal and external reports.
  • Work collaboratively with Deputy Director of Programs and Residential Managers to manage online/offline units.
  • Work closely with Operations/Facilities Department and Deputy Director of Programs to track requests for internal moves and manage offline units.
  • Participate in the intake rotation for greeting/orienting new families to Scattered Site Program.
  • Coordinate processing of CORI information for clients.
  • Organize and track program key distribution.
  • Provide administrative and planning support for program activities.
  • Facilitate planning for client holiday events and activities.
  • In conjunction with the Development Department, build relationships with external partners to solicit in-kind donations; example: Birthday Wishes, Cradles to Crayons, etc.
  • Responsible for aggregating program data collected monthly/annually
  • Attend supervision as scheduled.
  • Participate in meetings, workshops and trainings as assigned and participate in activities designed to increase skills in related areas.
  • Perform other duties as assigned or directed.
  • Bachelors Degree preferred.
  • At least 4 years of experience in an office environment. Nonprofit office experience preferred.
  • Knowledge of office support functions including spreadsheets, filing, telephone etiquette, and data entry.
  • Ability to prioritize tasks effectively and to manage multiple projects.
  • Ability to work effectively with individuals from a wide range of ethnic and social backgrounds.
  • Possesses excellent communication and interpersonal relationship skills in order to collaborate effectively with staff members, general public, and representatives of other organizations.
  • Understand and uphold the highest level of confidentiality on all levels.
  • Computer knowledge and proficiency required including Microsoft Office applications, including Word, Excel, Access, Power Point and Outlook.
  • Strong attention to detail.
  • Bachelors Degree.
  • Experience preparing and manipulating data with excel and aggregating data.
  • Experience with data reporting.
  • If not familiar with the state’s HMIS system, experience with data systems preferred.
This is a full-time position requiring 40 hours per week. 
As with all Hildebrand staff positions, a CORI check is required.
As with all Hildebrand staff positions, there is a 90-Day evaluation period.
A competitive salary and benefits are offered with potential for annual bonus.
Job description subject to change for organizational development or personal growth purposes. 

Hildebrand is a diverse workplace, and proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
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Mon-Fri 9:00 AM-5:00 PM
*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.