REPORTS TO: Associate Clinical Director of Shelter
DIRECT REPORTS: Scattered Site Case Managers (2)

The Scattered Sites Case Manager Supervisor is responsible for supervision and oversight of assigned case managers, and carries a small caseload. They ensure coordinated and intensive case management services for families in shelter with a pronounced emphasis on intensive housing search and barrier reduction;  works directly with families entering shelter and transitioning to permanent housing to provide support and assistance toward the goal of retaining affordable housing and increase family self-sufficiency. They ensure contractual requirements and client expectations are met while in shelter. This position works in conjunction with other positions in programs using a multidisciplinary approach for the provision of services. This position is responsible for coordinating case management, training new case managers, and supervising the work of other case managers. The Scattered Sites Case Manager Supervisor provides comprehensive assessment, linkage, and referral services to families in order to achieve long-standing and independent housing stability. Incumbent in this position demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.  This position will report to the Associate Clinical Director of Shelter and operate at our main office in Cambridge.


·Coordination and supervision of Case Management Services
·Demonstrates leadership by promoting a positive working environment and make recommendations to improve services and promote client success.
·Supervision of the Case Managers and their caseload.
·Works together with the case managers throughout the life of the case file to ensure appropriate and accurate services are provided and documented in a timely manner.
·  Ensures quality control over work and ensure adherence to contract policies and procedures by conducting quality assurance file reviews assuring documentation meets or exceeds required standards.
·  Coordinates and or provide training, technical assistance and guidance to the case management staff, as needed or required.
General Duties:

·Carry additional caseload of families; provide intensive housing case management services to assigned families by conducting home visits.
·Conduct the initial placement and intake interview of referred families. Gather all necessary pre-placement follow-up to include documentation.
·Develop re-housing plans that begin to address housing sustainability. These goals can relate to any barrier in the way of achieving permanent housing such as job training, workforce development, socialization/tenancy, educational medical or other psycho-social intervention and supports, financial assistance according to state and federal regulatory guidelines and budget limitations.
·Provide basic intervention and client/family counseling as required; provide crisis intervention to include responding to emergency calls; report instances of neglect or abuse to the appropriate authorities; utilize established program protocols and policies.
·Provide and complete required documentation for monthly and quarterly reports.
·Maintain up to date case records for each family including but not limited to weekly progress notes, summaries, correspondence, letters and other appropriate materials.
·Provide resources and appropriate referrals to meet the material and basic needs of the family in support of their housing and other areas of need; such as referrals for furniture, child care, mental health, educational, legal, and community information and assist in filling gaps that could prevent seamless entry into permanent housing.
·Participate in collaborative meetings with all stakeholders to assist in the removal of barriers to housing where possible.
·Participate in the on-call rotation.


·Three to four years experience in case management, housing search or related work with homeless or low-income families.
·Bilingual, preferably in Spanish or Haitian Creole.
·B.A. degree minimum in social services or related field.
·Detailed understanding of Massachusetts benefit programs, state and federally funded housing programs, private housing developments and the social service network.
·Residential program experience is a plus.
·Ability to work effectively with individuals from a wide range of ethnic and social backgrounds is critical.
·Must be computer literate, familiar with MS Word and competent to utilize a variety of software programs necessary for reporting requirements.
·Must be able to communicate effectively verbally and in writing.
·Must be able to successfully complete a CORI check.
·Ability to ambulate stairs unassisted to conduct home visits.
·  Use of a personal vehicle or ability to efficiently utilize public transportation for home visiting is required.

·This is a full-time position requiring on-call support and availability during non-traditional office hours and during times of crisis or natural disasters
·  As with all Hildebrand Staff positions, a CORI check is required, and there is a 90-day evaluation period.
·A competitive salary and benefits are offered.




614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sign-up for our Newsletter

Receive the latest communications from us.



Mon-Fri 9:00 AM-5:00 PM
*congregate living programs are staffed 24/7

About Us

Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.