Director of Operations

Status:         Full-time, Exempt        

Reports to:   Chief Executive Officer

Supervises: Property Manager

For more than 30 years, Hildebrand has been solely focused on housing families experiencing homelessness throughout greater Boston. Over that time, we’ve established a strong reputation for reliability and consistency based on our proven theory of change, while remaining flexible to meet the changing needs of our communities. What sets us apart is the lengths we go to in getting to know our family members and their goals as they work to achieve self-sufficiency.

As a member of the senior leadership team, the Director of Operation’s (DO) primary role is to ensure that the infrastructure related to day to day operations, processes, policies and practices remain aligned with and can support the mission, and strategic direction of Hildebrand. The DO works in concert with the CEO and senior leadership team to improve upon and produce high quality business practices, systems (e.g. IT/communications, tenant management, vendor management, supply ordering, storage and distribution, units and vehicle maintained), and mitigate risk. S/he will evaluate the effectiveness and efficiency of the organization’s infrastructure and systems that support the day to day functioning of Hildebrand (i.e. computers, phones, software, vehicle(s), housing stock and scattered site units, office and storage spaces and uses, policies, supply management, etc.), develop and implement processes for change, and communicate plans to the organization.

We are looking for people to partner with us to achieve our goal of disrupting the cycle of homelessness for greater Boston families.

What You Will Do:

  • Play a lead role in long-term planning and day to day striving for operational excellence.
  • Develop and manage the department budget and monitor monthly expenses. Support overall organization in annual budget planning.
  • Develop, update and regularly communicate changes to systems, policies or procedures to all Hildebrand staff.
  • Ensure that Hildebrand properties are maintained at a high level. Oversee the maintenance and repair of building interiors and exteriors. Oversees the care of landscape areas. Ensure capital improvement plans and maintenance schedules are followed.
  • Hire, train, evaluate, and develop staff. Evaluate the effective deployment of all human resources within the department to ensure more effective use of time and skills.
  • In coordination with the Property Manager, ensure Hildebrand communication with landlords and property management companies, DHCD, and program leadership about property needs, inspection schedules, etc., to bring find solutions to ensure the upkeep and proper care of scattered sites.
  • Ensures that all departments and locations have proper business and technological infrastructure in place to promote efficient workflow, communications and safety. Evaluate new technology to improve organization work quality, flow and efficiency and security.
  • Oversee all systems to ensure optimum functionality, efficiency, and effectiveness. Systems include: Work Order System, Inventory and Supplies Distribution, Keys Management, Safety & Security Inspections, Preventative Maintenance, and Inventory Reconciliation.
  • Submit monthly department reports.
  • Ensure compliance with federal, state and local requirements for the operation of subsidized affordable housing as required by HUD and other lenders including but not limited to CEDAC, DHCD, MassHousing, HIF.
  • Initiate and manage real estate development projects. Work with private developers and community institutions to seek partnerships and development opportunities.
  • Perform all due diligence tasks such as site control, neighborhood involvement, zoning relief, funding applications, contractor selection and closing transactions.
  • Ensure that Hildebrand has proper representation in meetings with landlords; communicate with abutters and/or tenants of the site, funders, and other key stakeholders.
  • Work with the senior management team to bring new projects online and ensure ongoing smooth operation of properties including initial lease up, tenant management and problem solving, compliance reviews and reporting, budget development and capital improvement planning.

What You Will Need To Bring:

  • Education – BA required or a minimum of 5 years in a similar role.
  • Experience – Experience in operational management and facilities maintenance, with minimum 3 yrs supervising a staff. Prior experience in a leadership role with proven experience in critical thinking, organizational planning, and capital improvement plans.
  • Skills – Commitment to the delivery of high-quality service. Strong communication skills. Able to motivate and generate a team approach, with individual accountability. Proven ability to competently plan and manage multiple maintenance and repair projects simultaneously. Computer knowledge and proficiency required; familiarity with Microsoft Office applications, including Word, Excel, and Outlook. Network experience helpful.
  • Familiarity with appropriate local, state, and federal regulations.
  • Able to lift 50 pounds. Work involves, from time to time, hands on maintenance and repair including climbing ladders, working with hazardous materials and compounds, operating power tools and equipment, exposure to high voltage electrical devices, etc.
  • A Massachusetts driver’s license and own vehicle is required.
  • This is a full-time position requiring 40 hours per week, with work hours that are flexible. The Director of Operations is required to work evenings and weekends as needed, and as emergencies arise.

Additional Information

  • This is a full-time position requiring 40 hours per week, with work hours that are flexible. Director of Operations is required to work evenings and weekends as needed, and as emergencies arise.
  • Able to lift 50 pounds. Work involves, from time to time, hands on maintenance and repair including climbing ladders, working with hazardous materials and compounds, operating power tools and equipment, exposure to high voltage electrical devices, etc.
  • As with all Hildebrand staff positions, a CORI check is required.

Do you want to help support Hildebrand?

Contact

614 Massachusetts Avenue
Third Floor
Cambridge, MA 02139

Ph: 617-491-5752
F: 617-491-2385
Email: info@hild-selfhelp.org

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Mon-Fri 9:00 AM-5:00 PM *congregate living programs are staffed 24/7
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About Us
Hildebrand Family Self-Help Center, Inc. partners with families experiencing homelessness. We provide shelter, permanent housing, work readiness programs, and life skill development. We restore hope and build brighter futures.